FAQ
Frequently Asked Questions (FAQ) – Costa Place
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations must be requested within 12 hours of purchase. Contact us at wendy.costastore@gmail.com as soon as possible.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location:
USA & Canada: 7-15 business days
Europe: 7-20 business days
Australia & New Zealand: 7-20 business days
Middle East & Asia: 10-25 business days
Rest of the World: 10-30 business days
Q: Do you offer tracking for orders?
A: Yes! Once your order ships, you’ll receive an email with a tracking number. Please allow 2-5 business days for tracking updates.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping fees and delivery times vary based on location.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please refer to our [Return Policy] for more details.
Q: What if my item arrives damaged?
A: If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we’ll assist you with a replacement or refund.
4. Product & Care
Q: How do I care for my bedding and home decor items?
A: Each product includes specific care instructions. For general bedding care, we recommend machine washing on a gentle cycle with mild detergent and air drying or tumble drying on low.
Q: Are your products hypoallergenic?
A: Many of our products are made with hypoallergenic materials. Please check individual product descriptions for details.
5. Other Questions
Q: How can I contact customer support?
A: You can reach us via email at wendy.costastore@gmail.com or by phone at +1 (352) 363-4561 during business hours (Monday – Friday, 9 AM – 6 PM EST).
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive offers, discounts, and updates on new arrivals.
For any other questions, feel free to contact us. We’re happy to help!